At Support Wealden, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Support Wealden, Pickhams, Hayreed Lane, Wilmington, Polegate, BN26 6RR. Alternatively, you can telephone 01323 840048.
Who are we?
The Support Wealden website has been created by Hailsham Creative – we are a creative studio in the Wilmington, who decided we needed to do something to strengthen our community during the COVID-19 outbreak.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of this website.
Main Cookies used on our site
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
How is your information used?
We may use your information to:
- Contact you regarding queries raised in the contact form
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you.
- These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.
We collect information to process orders, requests for information, improve customers’ online experience, supply information to those who have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 1998.
Data collected & purpose of collection
When you place an order with us or request a quotation we collect name and address, telephone, and email address which are entered onto our online database which is password protected and operated by Grafenia PLC. This provides us with default details for your order processing and generates a customer user name and password. We store contact details of customers and their order history on our online accounting database, FreeAgent which is password protected.
When you place an order with us we process your shipping address and may take credit card details to take payment for your order which is processed via a secure server and which retains details of the credit card transaction. You or we must enter the details for each purchase for security reasons. Invoicing address and shipping addresses are retained so you do not have to enter them again. Order details are retained so you can access your order history.
You consent to us (and our representatives) disclosing information to third parties: (i) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce any contract entered into with us, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and (ii) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of our services or this website.
You may at any time elect not to receive marketing information from us. All of our marketing emails are sent from a password protected database with Mailchimp.
We will retain customer’s data for as long as they are an active customer or for the minimum required length of time to comply with legal obligations. For enquiries and those who have asked to receive marketing communications from us or have expressed an interest we will retain basic contact data for a reasonable length of time or until we receive a request to remove. You are entitled to ask for a copy of the information held about you at any time by contacting us. We may charge a small fee for this.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Links to Privacy Policies of third parties
Grafenia PLC HERE